Frequently asked questions
What is the return/exchange policy?
Because these are digital products and not physical goods, we don't offer returns. All sales are final. However, if a product is proven to be defective and you notify us within 10 days of purchase, we will either provide a replacement/update or issue a refund.
I haven't received an email after purchase
Emails are sent automatically. If you haven't received an email, please check if your email address was entered correctly or if the email is in your spam folder. If you still haven't received the email, fill out the contact form below, and we will be happy to assist you.
When will I get my order?
You should receive your download links via email after purchase and in the Purchase ssection of your account. If you're having trouble accessing the download links, please use the form below to contact us. We'll be happy to assist you.
Can I transfer my purchase to another account?
No, purchases are non-transferable. Each purchase is tied to the account that made the original transaction.
How do I join your mailing list?
You can join our mailing list by entering your email address in the subscription box located at the bottom of our homepage. You'll receive updates on new creators, new products and special offers.
What currency does 2x.design use?
All prices on our site are displayed in USD. The amount charged may vary based on the exchange rate between your local currency and USD.
What payment methods do you accept?
We offer secure payment options including credit card payments supported by Stripe and PayPal payments. We don't currently offer bank transfers.
Can I cancel my order?
Once an order is placed and payment is completed, it cannot be canceled. Please review your cart carefully before finalizing your purchase.
Do you offer monthly/annual subscription plans?
We currently do not offer any kind of subscriptions and do not have plans to introduce them in the foreseeable future.
Are there any additional fees or charges I should be aware of?
All prices listed are final, but depending on your location, additional taxes or currency conversion fees may apply. These will be calculated at checkout.
How do I apply a discount code?
You can apply your discount code during checkout. Simply enter the code in the designated field and click "Apply" to see the updated total. Please note that once a coupon has been applied, it is considered spent even if you do not finalize the purchase.
Can I use more than one discount code per purchase?
No, only one discount code can be applied per purchase. Make sure to choose the discount code that gives you the best value.
What should I do if my discount code isn’t working?
If your discount code isn’t working, ensure it hasn’t expired and meets the terms and conditions of the promotion. If it still doesn’t work, contact us using the form below for further assistance.
How do I know which license I need to purchase?
We currently offer one standard license that works across personal and commercial use. To lear more visit the Licenses page.
Can I use assets purchased from the marketplace in my clients' projects?
Yes, you can use purchased assets in your clients' projects, provided you adhere to the licensing terms and conditions. Please visit our Licenses page for more detailed information.
